Refund policy

Orders return and refund policy 

Returns and exchanges for orders placed and shipped to the United States are accepted within 14 days of the delivery date of your watch and/or accessories, as long as the watch is in new, unwrapped, unworn condition, and has not been tampered with in any way. In particular, no refunds are possible when the plastic seals have been removed from the bracelet, as this indicates wear. 

A $75 USD restocking fee will be assessed per product on all returns and exchanges. For returns, any shipping fees which were paid to send the watch and/or accessories to you will also be deducted from your refund amount.

Shipping costs for returning or exchanging a watch are the responsibility of the customer. Somerville Watch Company is not responsible for any damage or loss of watches that have been sent to us for return or exchange. Please insure your return packages.

Due to the unique customization and parts sourcing involved in making custom-builds, cancellations and/or returns for custom-builds are not accepted. However, damaged custom-builds are eligible for repair under our "Exchange and warranty policy" which is outlined below.

For orders in which the first shipment a customer received did not arrive for any reason, went missing after delivery, was misdelivered, or was stolen after delivery, a replacement shipment is required to be sent. This replacement shipment is not eligible for any returns, refunds, or cancellations. By making a purchase, you agree to this policy. Prior to any replacement shipment being sent out, you agree to assist with any and all police, insurance, and/or Postal Inspector investigations that are opened regarding the missing or stolen package.

Damage return policy

For watches which arrive damaged, we will only accept returns within 14 days of the delivery date of your watch and/or accessories, as long as the watch is in new, unwrapped, unworn condition, and has not been tampered with in any way. It is your responsibility to inspect the watch for any damage prior to unwrapping the watch. 

Damage returns are assessed the same restocking and return fees as all other returns.

If your watch does arrive damaged and you have unwrapped the watch, then it will not be eligible for a refund. However, we will happily repair this damage under the terms of our warranty policy, which is outlined below.

Damage occurring to the watch early within your ownership experience is unfortunate, but it does not allow us to create exceptions to or circumvent our return policy.

Cancellation policy

For cancellations before an order is shipped, a $50 USD cancellation fee applies. This is to cover the non-refundable costs associated with each order that is placed, such as transaction fees and time spent building each order.

Cancellation requests are not guaranteed to be processed, and are not possible once a shipping label has been generated.

Exchange and warranty policy 

Exchange Policy

We do not allow exchanges.

Warranty Policy

For damage and/or issues with your watch, we provide warranty support for each watch we sell for 1-year from the purchase date of the watch.

Prior to sending the watch back to us for any defect, you agree to work with us to help troubleshoot the issue while the watch is still in your hands. We have found that around 95% of defect claims can be resolved through basic troubleshooting over email, with only 5% of claims requiring a watch to be sent in for service.

Warranty Exclusions

  • This warranty does not cover damage resulting from the misuse of the movement, including but not limited to damage caused by dropping the watch, banging the watch, or any other improper use of the movement (including but not limited to setting the date at incorrect hours and damaging the date mechanism).
  • This warranty does not cover water and/or liquid related damage to the watch. We test our watches to 3 bars/30m of water resistance using stationary pressure testing. 3 bars of resistance in such stationary tests is generally accepted as safe for light splashes, rain, and hand washing, but not safe for swimming. For that reason, we do not advise swimming with our watches or exposing them to any water in any way.
    • There are no exceptions to this exclusion. If you swim with your watch or expose it to water in any way, and water enters the case and/or damages any internal components of the watch, your warranty will be denied.
    • Under no circumstances will you be eligible for a refund due to water damage to your watch.
  • This warranty does not extend to issues with the timekeeping of the watch, unless it deviates by a significant amount per day. We regulate our watches to 10s/d on the bench, however, with real world usage, losing a few minutes per day is not abnormal for an automatic watch.
  • This 1-year warranty does not apply to cosmetic damage, including but not limited to cosmetic damage that which results from wear and tear.

Warranty Shipping

Shipping charges to send the watch to our workshop are the responsibility of the customer. In the event that your warranty issue is valid, we will cover shipping charges to return the watch to the. However, if the issue is determined to caused by user error, then a return shipping and handling fee will be assessed. The typical return shipping and handling fee is $25. We encourage you to work with us on troubleshooting before sending any watches to our workshop. In some circumstances, we may ask you to prepay the return shipping fee, which will be refunded if a defect is found.

In the event that parts need to be sent out, a parts fee of $15 may be assessed to cover shipping and handling of the parts.

For issues with your watch, as well as for any questions about our return and refund policy, please contact us at help@somervillewatchco.com