Frequently Asked Questions
What is a Mod?
A Mod is a modified watch. We hand-assemble every one ourselves, starting with a genuine Japanese movement and adding our own custom dials, hands, cases and bracelets.
The movement in each watch is listed in its product description.
Is this a Seiko watch?
No. Somerville Watch Co. is an independent watchmaker, and we're not affiliated with Seiko or any other watch brand. Our custom parts give each watch a look and finish you won't find on a stock watch.
More on our No Brand Affiliation page.
Does it come with a warranty?
Yes. Every watch has a 1-year warranty from the purchase date, handled in-house by us. Because we build the watches ourselves, they don't come with printed warranty papers.
The warranty doesn't cover water damage or cosmetic wear. Full terms are on our Warranty Policy page.
When will my watch ship and arrive?
Orders ship within 72 hours. Shipping in the U.S. is free with USPS Ground Advantage (usually 2 to 5 business days in transit), and faster options like Priority Mail and UPS are available at checkout.
Your exact delivery estimate shows at checkout and in your order confirmation email. We ship within the U.S. only.
Can I see a watch in person?
We're an online-only shop with no store or showroom, so we can't offer pickup or try-ons. Every watch ships free within the U.S.
What is your return policy?
Watches can be returned within 14 days of delivery if they're new, unworn and still wrapped, with the plastic seals on the bracelet. Bracelets, straps and watch boxes are final sale, and we don't do exchanges.
To start a return, email help@somervillewatchco.com with photos of the watch and the reason for the return, and wait for our return authorization before shipping anything. Restocking fees apply. Full details are in our Refund Policy.
Still have a question? Contact us and we'll help.
